Write Emails That Get Things Done

• Tired of receiving confusing emails at work? 
• Wish people would answer your questions – the first time? 
• Still tweaking that email for the tenth time, hoping it won’t be misunderstood?

You’re not alone. 

When teams work together over email, things can quickly get messy – vague messages, never-ending threads, and replies that only raise more questions.

This course helps your team write shorter, clearer emails that get read and get things done. You’ll improve the chances of your email being opened, understood, and answered. No more guesswork, no more endless email ping-pong – just communication that works.

You’ll learn how to:

• Write with persuasion: Use rhetorical techniques to build trust and credibility, and get your message across more convincingly.
• Handle difficult messages with care: Deliver bad news thoughtfully by anticipating how your reader feels – and showing that you care.
• Be clear and precise: Avoid confusion by using straightforward language that’s easy to understand.
• Put it into practice: Bring your own examples and get feedback on real emails. You will and walk away with stronger drafts you can use right away.

You’ll leave the course with new skills that make your emails more efficient – and your team more effective.

Common email challenges we help you fix:

• Unclear communication that leads to misunderstandings, extra back-and-forth or misalignment
• Short or abrupt emails that feel impersonal or unhelpful – especially when writing to customers or external partners
• Delays in response time because the recipient doesn’t get enough context or motivation to act
• Inconsistent tone and structure that undermines professionalism and credibility
• Frustration for both sender and receiver, when emails fail to do their job

Tailored to your team 

We don’t believe in one-size-fits-all. 

Before the course, we ask for a sample of typical emails your team sends – both successful and problematic ones. We analyze them and adjust the course content, so it speaks directly to your team’s tone, challenges and recipients. During the course, your team works with these real-life examples to make the learning directly applicable.

Your team works actively with their own examples – and improves them on the spot.

Program for the day

Here’s what your team will learn during the course:

The art of persuasion: How would Aristotle write an email?

Learn how to build trust (ethos), create compelling reasoning (logos), and tap into the recipient’s emotions (pathos) – three ancient techniques that are still the gold standard in persuasive writing.

The reader’s perspective: How to write thoughtful emails

When you must deliver bad news, how do you do it without damaging the relationship? Learn how to anticipate your reader’s reactions and write with empathy – without compromising on clarity.

Say it right: Using clear and precise language in emails

Avoid misunderstandings and confusion by writing in a style that’s direct, structured, and easy to read. We focus on reducing jargon, cutting unnecessary words, and using formats that work in a busy inbox.

A whole day … just on emails? Really? 

Yeah, really. And for good reason. Email is your team’s most-used communication tool, but few have ever been taught how to use it well. 

This course gives your team practical tools to write clearer, more persuasive emails that cut through the noise, reduce misunderstandings, and get faster replies. It’s about writing smarter – not more. And because we tailor everything to your team’s real messages, the results are instantly applicable.

Add-on: Your custom Email User Guide

Upgrade your course with a custom Email User Guide.

After the course, you receive a digital custom email guide with:

• Best practices and writing tips
• Do’s and don’ts based on your own emails
• Examples of improved email drafts
• A checklist for better email writing
• Tone and style advice based on your company’s brand and audience

Think of it as a practical reference that helps the team stay on track long after the course is over.

Email User Guide is available as an additional service.

Practical Info

• Duration: 1 full day (e.g. 9:00–16:00 incl. lunch)
• Language: English (available in Danish upon request)
• Location: At your location – or you’re welcome to visit us in our rhetoric house in Frederiksberg.

Ready to boost your team’s communication skills?

Let’s talk! Reach out to us at kursus@rhetor.dk or give us a call at 70 272 373.

We’d love to help you make your email communication faster, friendlier, and far more effective.